If you can’t come to us or no one will be available to handover your media to the courier and you want us to receive the hard drive more quickly, then these instructions are for you.

MEDIA PACKAGING INSTRUCTIONS:

  1. As a general rule, handle a hard disk as you would handle an egg. Handle failed hard disk drives with the same care as new drives.
  2. Use the original shipping materials, if you still have them. If do not have them, they are relatively easy to replicate:
  3. Wrap media (i.e. hard disk) in an anti-static bag, tinfoil or simply kitchen aluminium foil to prevent electrostatic discharge (ESD).
  4. Use a box that is at least twice the size of the media so that the media can be suspended in the middle of the box. We recommend a minimum of two inches of insulation all around for a 2 lb drive.
  5. Pack securely with foam, bubble wrap, or creased newspaper so the media will not move from the middle of the box. Avoid using peanuts as contents will settle to the bottom of the box.

  6. PLEASE DO NOT SEND YOUR HARD DRIVE IN A JIFFY BAG!

  7. If sending a PC, laptop or notebook, use great care to ensure proper cushioning and protection. We recommend at least 6 inches for insulation. The heavier the unit, the more insulation and cushioning is required.
  8. Make sure it is clearly labelled as FRAGILE.
  9. Press “SUBMIT” and we will receive the details electronically.